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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janine Reed

September 15, 2024

5  out of  5
rating by Janine Reed
"State Farm has been helping us with our insurance needs for decades. Francesca at Jennifer Paris recently reached out to us to review our insurance this year. She listened as we talked about some changes we’ve made and helped us resize our insurance to fit these changes. In addition to being very knowledgeable about the ways climate and living in an HOA affect insurance, she was very engaging and interested in us as people. We highly recommend Francesca and State Farm."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Francesca was able to assist you effectively and make sure your insurance fits your current needs. Her knowledge about climate and HOA impacts is indeed invaluable, and we're glad she made the process engaging and personal. Your high recommendation means a lot to us!"
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Laren Pedersen

September 14, 2024

5  out of  5
rating by Laren Pedersen
"Harlan was SOO HELPFUL"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Harlan was able to assist you so effectively. Your feedback means a lot to us!"
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Jake Sullivan

September 7, 2024

5  out of  5
rating by Jake Sullivan
"I highly recommend State Farm: Jennifer Paris Insurance Agency in Longmont. I was extremely impressed with the service provided by Account Representative Marisela Chavez. Marisela went above and beyond in assisting me in getting my daughter auto insurance and renter's insurance."
We responded:
"Thank you so much for your kind words and recommendation! We're delighted to hear that Marisela provided exceptional service in helping you secure auto and renter's insurance for your daughter. Your satisfaction is our priority, and it's wonderful to know that Marisela went above and beyond to assist you. We appreciate your trust in our agency!"
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Troy Carpenter

September 3, 2024

5  out of  5
rating by Troy Carpenter
"On point and efficient."
We responded:
"Thank you for the 5 star review, Troy! We strive to provide you with the customer care that you deserve and appreciate your feedback!"
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Reverend Littleboy

August 13, 2024

5  out of  5
rating by Reverend Littleboy
"It’s easy these days for large corporations to choose profit over care. This started to happen with this agency. My wife and I live in a fire prone area and I was unable to complete the required repairs to my house in time. There was some miscommunication and the agency at first took a hard line, potentially dropping me in the middle of 2 forest fires not far from my house. I was madly trying to do repairs as the fires came closer, it was extremely stressful. The agency didn’t seem to know what I was doing or care. Then Marisela Chavez heard about what was happening. She worked tirelessly, pleading our case before adjuster after adjuster at State Farm. She communicated with us every day, concerned about how we were doing and keeping us updated, her attention was remarkable. Because of her warrior spirit and sympathy she was able to get us a considerable extension which will allow me to finish repairs. My health was starting to suffer but thanks to Marisela I can relax, knowing I am covered while I make my house as fire resistant as possible. I have heard stories of others who have suddenly been dropped by insurance companies because of risk cutting into profits, it’s sad. Marisela fought to do the right thing and won. I’m old enough to have had many insurance agencies cover my property. Marisela is far and away the most caring personal and effective agent I have had. I’m very grateful to her."
We responded:
"Thank you for sharing your experience. It's truly heartening to hear how Marisela Chavez stepped in during such a critical time and made a significant difference. Navigating the challenges of living in a fire-prone area is incredibly stressful, and it's wonderful to know that Marisela's dedication and daily communication provided the support you needed. Her commitment to advocating for your case and securing that much-needed extension is a testament to her warrior spirit and genuine care. We're grateful for your kind words and are here to continue supporting you as you make your home as fire-resistant as possible!"
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Julie Lobdell

August 12, 2024

5  out of  5
rating by Julie Lobdell
"This agency is top notch. Jennifer and her team are knowledgeable and caring. I worked with Marisela Chavez who went above and beyond to ensure I had the coverage I needed at the best possible price. She is an excellent communicator, made good suggestions and ultimately I saved thousands of dollars by bundling my policies. As my agent Marisela is very responsive to any issues or questions I may have. I’m very happy with my choice of State Farm and her!"
We responded:
"Thank you so much for your wonderful review, Julie! We're delighted to hear that Marisela was able to provide you with exceptional service and help you save money by bundling your policies. It's great to know that her communication and suggestions made a positive impact on your experience. We're here for any questions or issues you might have and are so glad you chose State Farm!"
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Marie Griffin

August 9, 2024

5  out of  5
rating by Marie Griffin
"It's been great working with Jennifer Paris group. Marisela did a great job answering all our questions and talking us through our options. I'd highly recommend this agency. Thank you!!!"
We responded:
"Thank you so much for your kind words, Marie! Marisela is fantastic at making sure all questions are answered and options are clearly explained. We're delighted to hear you had such a positive experience and appreciate your recommendation!"
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Fran Gordon

August 8, 2024

5  out of  5
rating by Fran Gordon
"Marisela is great to work with. She is personable, knowledgeable and honest. She got us a great deal with no sales pitch. We strongly recommend her for all your insurance needs."
We responded:
"Thank you so much for sharing your experience with Marisela! It's wonderful to hear that her personable and knowledgeable approach made a positive impact. We're delighted that you found a great deal without any sales pitch. Your strong recommendation means a lot to us!"
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Bridgett Coyle

August 7, 2024

5  out of  5
rating by Bridgett Coyle
"Very friendly and helpful when we swapped over insurance companies. Return time for calls/emails was great and they were patient with us while we were grabbing forms from contractors/permits/etc."
We responded:
"Thank you so much for the kind words! It's wonderful to hear that the transition went smoothly and that the team was able to assist you promptly. We're always here to help with any future needs!"
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Tom Cook

August 3, 2024

1  out of  5
rating by Tom Cook
"I have never had such a hard time getting a company to provide their primary service. I have to call this agency practically every week to stop them from either a) inexplicably canceling my policy due to some error on their end, or b) charging me the semi-annual rate a month after I just paid it. They only answer the phone about half the time, and when they do, the person on the other end will assure me they'll take care of whatever issue it is, only for me to receive an automated email a few days later informing me that the issue has, clearly, not been resolved. I still can't get them to issue an insurance card, and have not received my policy disclosure after over a month with a new policy. Even worse, they bait and switched me on my initial policy quote, and ended up charging me almost 40% more after I signed. I will definitely be taking my business far away from State Farm - and especially this agency - in the future."
We responded:
"Hi Tom- I’m sorry that we have had issues with your account. We are reaching out this morning to make sure you are aware of our interactions with our underwriting team and what to expect moving forward. We did have to complete a new policy for you because of an issue with the on-line application. I’m sorry that this has been frustrating."
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Erin Shingo

August 2, 2024

5  out of  5
rating by Erin Shingo
"I just really felt the need to come on here and leave some feedback about this office.. my mother is moving to Colorado, she has a really hard time understanding insurance. Marisela Chavez gave my mother such a great experience that she spent the whole evening talking to us about insurance and educating us from what she learned while talking to Mrs Chavez. I want to thank you very much for your professionalism and for doing the absolute best job for my mother! We could not appreciate you more! Please reach out to this agency."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Marisela Chavez was able to provide such valuable assistance to your mother. We're delighted that she found the information helpful and that it made a positive impact on your family. Your recommendation means a lot to us!"
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K Y

August 1, 2024

5  out of  5
rating by K Y
"Who knew one could enjoy changing insurance companies? Franchesca made this experience easy by answering all of my questions, sending comprehensive and easy-to-understand emails, and speaking on the phone when needed. We were on a condensed timeline to complete my insurance prior to renewal, and Franchesca worked with me every step of the way to make sure I could move companies. Thank you!"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Franchesca made the transition smooth and stress-free. We're delighted to have been able to assist you on a tight timeline. Enjoy your new coverage!"
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Robin Johnson

July 31, 2024

5  out of  5
rating by Robin Johnson
"I was in dire need for immediate help while at the DMV. I was so grateful when Marisela Chavez answered and took care of a new policy necessary on the fly. She was profession, quick, and respectful. I highly recommend Jennifer Paris' office. They have always helped me in times of need."
We responded:
"Thank you so much for sharing your experience, Robin! We're delighted to hear that Marisela was able to assist you promptly and professionally at the DMV. Your recommendation means a lot to us, and we're always here to help whenever you need us!"
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Caryn Mcconnell

July 14, 2024

5  out of  5
rating by Caryn Mcconnell
"Excellent help , very knowledgeable on all ranges of what I needed and did not need. Made lots of changes. Thank you so much for your time. Everyone in office is nice and helpful. Appreciate you all ."
We responded:
"Thank you for your kind words, Caryn! We're thrilled to hear that you had a positive experience with us and that our team was able to assist you with your insurance needs. We appreciate your feedback and look forward to continuing to provide excellent service."
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Toby Cozart

July 10, 2024

5  out of  5
rating by Toby Cozart
"My interaction with Francesca today was very helpful."
We responded:
"Thank you for sharing your positive experience with Francesca! We're glad to hear that she was able to assist you effectively. If you have any more feedback or questions, feel free to reach out."
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Suzanne Martinez

July 2, 2024

5  out of  5
rating by Suzanne Martinez
"The staff, Flor & Kristen, at State Farm Insurance/Jennifer Paris agency in Longmont, CO were incredibly helpful and knowledgeable with my insurance needs! Highly recommend them!👍🏼"
We responded:
"Thank you for the kind words, Suzanne! Flor and Kristen are dedicated to providing excellent service and we are thrilled to hear about your positive experience with them. We appreciate your recommendation!"
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Patrick Barnett

June 27, 2024

5  out of  5
rating by Patrick Barnett
"I am very pleased with the high-level of customer service I have received. My claim processing was quite expedient and my interactions with the agents are always pleasant and informative."
We responded:
"Thank you, Patrick, for sharing your positive experience with our agency! We are thrilled to hear that you found our customer service top-notch and your claim processing efficient. We appreciate your kind words and look forward to continuing to provide you with excellent service."
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Jennifer Wright

June 10, 2024

1  out of  5
rating by Jennifer Wright
"Beware! This office hires people that steal from businesses, are corrupt, lie, steal and cheat. DO NOT GIVE THEM YOUR BUSINESS"
We responded:
"Good Morning Jennifer- It sounds like you have a personal issue with a member of my team, but I am not certain that is the case. I don’t see that we have ever done business with you. Is it possible that you have made a note on the wrong Google account? I am happy to chat with you and welcome you to call my office. "
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Susan Nowlin

May 15, 2024

5  out of  5
rating by Susan Nowlin
"Can't say enough great things about this friendly, responsive team! Franchesca was especially helpful when reviewing my current policies, providing solid recommendations to receive the best price and coverage. Highly recommend!"
We responded:
"Thank you so much for your kind words, Susan! We are thrilled to hear that Franchesca provided you with excellent service and valuable recommendations. We appreciate your recommendation and look forward to continuing to provide you with top-notch assistance."
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Stephen B

April 23, 2024

5  out of  5
rating by Stephen B
"Nice, honest people. They were very thorough, providing coverage they felt I needed, no more. Prices were very fair, competitive. Explained everything and answered all my questions. Great old fashioned customer service I don't see much of anymore. I feel very comfortable with them, unlike some other insurance brokers I have been with. Very highly recommend."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Molly Cain

March 28, 2024

5  out of  5
rating by Molly Cain
"Working with State Farm, and Jennifer Paris team, has been a dream come true. When I Switched to State Farm from my previous company earlier this year, after being with my old company for over 15 years, I automatically saved over $50 dollars. Shucks, I thought this was good and it only got better. They noticed that I was not part of Safe Drive, so they suggested this option. More savings, yes please, and like over $20 more. How does one top off the cake from here? Well, State Farm can. Jennifer Paris looks out for you, your safety, and your savings. The real jaw dropper was when I received a call from Jennifer herself when she noticed that I completed a change of address. She inquired about the new space that I was renting and offered a higher renters policy, for the same policy. We finished the call by Jennifer stating that I will also save more with my change of address. If you are wondering how you can save more money, but you are comfortable with your current can insurance policy. Just do it. I was hesitant because I live in the mountains and often crack my windshield; I thought that my rates went down when I hit a couple of age drops, etc. Nothing compares to State Farm and the quality experience you will have. Ciao - Molly"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing. "
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Ashley Page

March 22, 2024

5  out of  5
rating by Ashley Page
"Great friendly service at Jennifer Paris office , highly recommended 👌"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Brett Sterling

March 19, 2024

1  out of  5
rating by Brett Sterling
"I've been a State Farm client for over 30 years and a client of this office for over 10 years. Until now, I have been extremely satisfied with my choice, but I can no longer recommend this office (or State Farm in general). The change - State Farm has contracted out with a 3rd party for their roadside assistance. This third party relies exclusively on a cell phone app without any way to talk to a 'real person'. When in a roadside assistance situation, this is very disconcerting and stressful. This last weekend was the second time I had to use the roadside assistance and found that it was impossible to get the information I needed. At this point, I will be investigating other options for insurance - given that I've heard the same complaints from others, I'm sure I can find another insurance company that has 'real' people responding to these sorts of situations. By the way, when I spoke directly with the office, their response was that this was just the way things are and there is nothing they can do about it. UPDATE (after the "Response from the owner"): The issue is simply that there is no way to talk to a real person. And the comment regarding "In the past, the only option..." is a lie - it used to be that clients could call a number on their insurance card, speak with a 'real' person, and get the tow coordinated (I know because, as I've said, I've used this in the past). It is a change that State Farm is now outsourcing this service. Furthermore, the idea that the customer can get reimbursed comes with a list of caveats - specifically that they will only reimburse up to a certain amount, so be careful not to do anything that is 'too expensive' or you're out of luck for full reimbursement. And one more correction - the tow service itself did a great job and I have no complaints on that side of things. It was the State Farm roadside assistance that was horrible."
We responded:
"Hi Brett- I’m so sorry that you had a poor experience with the tow service State Farm makes available for policyholders. You are right when you state that others have felt response times were slow. In the past, the only option for towing assistance was for our office to reimburse you after you incur a covered tow claim. Having this online option is supposed to be another option for those that may be caught without the ability to pay the bill and wait for reimbursement. The large majority of policyholders using this system have a good experience which is why we still offer this assistance. That doesn’t mean that we don’t have customers that feel response from tow trucks is slow at times or struggle with communication. I’ve not ever heard that a live person was not available to speak with and will be taking your experience to our management team. Thank you for sharing your concerns!"
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Sasha Story

March 18, 2024

5  out of  5
rating by Sasha Story
"Marisela has been so great to work with! She has been very responsive and helpful with all of my inquiries. I couldn't be happier and working with her has made things so easy!"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Kim Logan

March 16, 2024

5  out of  5
rating by Kim Logan
"I like State Farm because the honor their obligations. I like this office. Franchesca recently reached out to update my insurance. I had underinsured my home and we went over that. I don't like needing insurance, but you have to have it. It's good to have the coverage you need from a company that pays."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."